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Versa
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After-hours intake for US personal injury firms

Every new inquiry
has a next step.

Versa follows up on eligible missed calls, website inquiries, and inbound texts. It asks your approved questions and gives your intake team a readable record to continue.

Discuss a 14-day pilot Try the live demo

Start with one after-hours website form. Setup and acceptance testing happen before the 14-day review begins.

Interactive walkthroughFollow one inquiry through four ordered decisions, then switch the source.
STEP 1 OF 4WEBSITE FORM

A website inquiry arrives with useful facts.

The source, time, contact path, and explicit details stay together from the beginning.

WEBSITE FORM · 9:42 PMAlex sent a new inquiry.

“I was rear-ended at a red light. My neck and shoulder hurt, and I went to urgent care this morning.”

Playingstep 1 of 4

One managed intake path, configured around your firm.

Website inquiries Missed calls Inbound texts English + Spanish

One connected intake path

From the first signal to an owned next step.

Versa does more than send a reply. It keeps the source, checks whether automation is allowed, reuses facts already provided, changes course when the conversation changes, and prepares a reviewable handoff for the firm.

  1. 01
    DETECT

    Keep the source attached.

    A website form, eligible missed call, or inbound text enters with its source, time, and known details.

  2. 02
    CHECK

    Confirm the path may run.

    Hours, usable contact data, consent, opt-out state, and the firm’s approved configuration are checked first.

  3. 03
    CONTINUE

    Ask only what is missing.

    The opening matches the source. Known facts stay saved while Growth works through the remaining approved topics.

  4. 04
    CHANGE COURSE

    React to the conversation.

    STOP closes the SMS path. A human request pauses questions. Unclear or off-scope replies are clarified or escalated.

  5. 05
    HAND OFF

    Give the team an owned record.

    The conversation and collected facts move to the named team path. Delivery, backup, and acknowledgement remain visible states.

Platform

Built to move the conversation forward.
Not to replace your judgment.

01

Respond in context

It knows how the inquiry arrived.

A missed call should not receive the same opening as a website form. Versa starts from the source, the approved hours, and the firm’s configured wording.

See the three entry paths
MISSED-CALL INTAKE
INCOMING EVENT

Missed call after hours

The connected line reports the event. No incident details are assumed.

Eligible path confirmed
FIRST SOURCE-AWARE MESSAGEApproved wording

Hi, this is the intake assistant for the firm. I’m sorry we missed your call. When you’re ready, could you briefly tell me what happened?

Sent from the missed-call routeWaiting for reply
02

Ask only what is missing

One reply can answer several questions.

Growth tracks seven approved intake topics. Details already present in the source are saved, not asked again. The next question changes with the record.

See the adaptive conversation
ADAPTIVE GROWTH INTAKE
Alex9:47 PM

“A pickup hit me from behind in Orlando on September 14. My neck hurts and urgent care gave me a brace.”

TOPICS NOW KNOWNOne reply updates the whole record.

SAVED, NOT ASKED AGAINIncident · date · location · injuries · care
NEXT APPROVED TOPICRepresentation status

Have you signed an agreement with another attorney?

03

Hand off the record

Your team receives context, not a mystery.

The conversation, collected facts, and next step stay together. Versa can present the firm’s configured booking link after a completed Growth intake; the firm still decides whether and how to follow up.

Explore the handoff
OWNED TEAM HANDOFF
NEW AFTER-HOURS INQUIRY

A complete record, ready for a person.

7 / 7 topics
Alex MorganAuto collision · Orlando, FL · September 14
PRIMARY OWNERAlex Ortiz
THE TEAM RECEIVES
Every important fact stays with the conversation.
IncidentRear impactInjuryNeck painCareUrgent careRepresentationNo agreement
RECORD READY7 / 7approved topics complete
Conversation attachedOwner assigned
Prospective client sees the firm’s approved next stepChoose a time to speak with the firm

Control before automation

The workflow changes when the conversation does.

The firm approves what Versa may ask, what it must never decide, and exactly when a person takes over. Every exception keeps the existing conversation attached.

See every exception path
01
Use only firm-approved wording

Questions, English and Spanish phrasing, hours, routes, and the next step are reviewed before activation.

Configured before launch
02
Stop when a person asks for the firm

Automated questions pause immediately. The intake team receives the conversation and the request for a callback.

Human handoff
03
Respect STOP and opt-out

The automated SMS path closes and the suppression state remains attached to the record.

Messaging closed
04
Keep uncertainty visible

If an answer is unclear or outside the approved scope, Versa clarifies once or routes it to the team instead of inventing a fact.

Clarify or escalate

A controlled first step

One form. Fourteen days.
A clear decision.

The pilot starts after setup and acceptance testing. We review eligible inquiries, responses, replies, handoffs, and exceptions with your team.

  • One approved intake source
  • Setup and acceptance testing first
  • A clear decision after 14 days
Discuss your intake path